BOOKING/CANCELLATION
POLICIES
- Appointments/Classes booked by phone must be
reserved with Credit Card
- Clients will be auto-charged for any
Cancellations less than 24 Hrs. in Advance
- All Clients must either keep a Credit Card on
file or $75 Deposit if pay by Cash/Check
- Cancel via Studio Phone –Response to Email
Confirmation-Online Webscheduler
- Always refer to the Online Webscheduler for
the Current status of Classes
- Classes which do
not maintain sufficient number of clients will be taken off Schedule
For CLASSES:
- Held in Urban
Studio: (Limit 15)
- Walk- Ins Welcome
if spaces open
- However, CALL or
Check the Webscheduler for the status of the Class.
- Places can be
reserved Online up to 5 Minutes before Classtime.
For GET (Group
Equipment Trainings):
- Classes in Front
Studio: (Limit 7)
- Can Sign up
Online 5 minutes before Classtime
- Same policies as
Above- But # of Participants are limited by equipment availability
For PRIVATES:
- Can be Booked
Online up to 16 Hrs before Appointment
- Call/Email Studio or Trainer directly for more
immediate availability
- 24 Hour Cancellation auto charge policy will
be strictly adhered to
For DUET/SEMI-PRIVATE (2-4 CLIENTS):
- Same Policies as
above with the additional information concerning Partners:
- If a partner No Shows/ Cancels Less than 24
Hrs: THEY will be charged YOU pay your Duet/Semi-Private rate of $40.
- If your partner
Early Cancels YOU will be notified ASAP with the following Choices:
- Keep Appointment and pay Private Rate OR
Cancel your session OR Reschedule
Duet/Semi-Private with another Timeslot or Trainer if available
For RECURRING
APPOINTMENTS:
- Can be
established to reserve Prime timeslots/day/Trainer on weekly basis
- Above policies apply PLUS Advance Notification
needed for Dates of extended absences.
- Guaranteed
Timeslots are relinquished for Absences longer than 3 weeks
